Feedback and Complaints

We all expect quality teaching for your daughter in order that she may achieve her full potential.  Working together will give us the best chance of supporting your daughter during her time at Mitcham Girls High School.

We also recognise that at times things may go wrong.  If you have a concern or a complaint, we want you to let us know.  It's important to learn from mistakes or misunderstandings so that we can improve your daughter's experience and learning, and also improve processes where possible.

The process in working through a concern or complaint is to talk to:

• First of all the staff member concerned.
   
• Secondly, if you are still not happy, talk to the relevant Year Level Leader, Assistant Principal (Middle School) or the Deputy Principal, Tony Sims.
  
  Please be aware that at this point it will be treated as a formal complaint and it will be recorded in accordance with DfE procedures.
   
• If your concern is still not resolved to your satisfaction then please contact the Principal, Linda Baird.

Let us know if you have feedback or a complaint, or if you want to give us a compliment.  Feedback is valuable as it helps us shape our services to meet your needs.

• Raising a complaint with the Department for Education

• More information